Eleven2.com, a webhosting company who claims they offer “World Class Hosting Right”, has been gaining visibility. However, some customers have had problems. As a current shared hosting customer of Eleven2, I can provide an accurate assessment of their services.

I became a customer of Eleven2 about two months ago when I purchased the LaunchParty plan (available for a limited time apparently) for a year. The plan came with 60GB disk space and 6TB bandwidth. The specs offered by this plan are much better than any other shared plan they offer. A full year of Eleven2 Launch Party hosting cost me $96.

For hosting plans, I rate Eleven2 7/10. The Addon Domain limit is horrible on their lower end plan. However, the disk space and bandwidth make their plans some of the best in the industry.

Eleven2 boasts “Free Instant Setup”, as many other hosts offer. As advertised, my account was setup immediately.
For setup, I rate Eleven2 10/10

The first 3 weeks of hosting with Eleven2 were great. The uptime was 100% as far as I could tell, and my websites ran quickly. However, about a month after I purchased hosting, my experience changed slightly. My websites would go down for 1-2 minutes at a time randomly throughout the day. 5 hours after filling out a support ticket, they responded by saying that the issue had been resolved. They also posted a explanation publicly on their blog. Downtime has been non-existent since.

Eleven2 has also started offering AIM support for customers. I’ve asked for assistance with different issues 4 or 5 times via AIM, only to be told to fill out a support ticket. While their representatives on AIM are helpful, the level of support they provide is nominal.

The support staff has been *very* friendly and very helpful when responding to support tickets. I’ve received a response for each of my tickets within 24 hours, and all issues have been resolved.

For support, I rate Eleven2 9/10

When IRCNode started hosting some files for UnrealIRCD, I was concerned when I saw download speeds were hovering at about 50kbps, but that has increased to about 300kbps. To test the download speed for yourself, download this.

My websites load for the end user relatively fast, nothing to get excited about - but nothing to complain about either. Some visitors have complained about latency, but for the average US user, it’s not an issue.

For speed, I rate Eleven2 7/10

Overall, I’ve been very happy with Eleven2. The uptime hiccups in the past were made up by the excellent level of support offered by their staff. Overall Rating: 7.5 out of 10. I’d definitely recommend them for shared web hosting, and I hope to remain a happy customer for the remainder of my 1 year of hosting with them.

This post did not contain any Eleven2 referral links, and was not a paid post. I’m a real Eleven2 customer.